The 8 Golden Rules of Contract Manufacturing
The intent of this page is to serve as a guide for those individuals that are either currently working with a nutraceutical contract manufacturer other than Nutricap Labs, or are in the process of selecting a contract manufacturer for the very first time. Posing the following questions when speaking to your sales representative will help you determine whether the organization that they represent is a reputable one or if it's a two man operation working out of a garage or an apartment.
1. Is everything that is advertised on their company website actually done there?
For example, if they mention on their website that they have graphic design services, ask if the graphic designer works on the premises. There should be no reason why you cannot be in direct contact with your graphic designer. Another example is if they advertise order fulfillment services on their website, be sure to ask if you may see their warehouse and shipping stations.
2. Have you ever seen your current or prospective nutraceutical contract manufacturer exhibit at any trade shows?
All of the major nutraceutical contract manufacturers attend trade shows on a regular basis. If they say that they do not attend trade shows, chances are that they are not a legitimate operation.
3. Is there never anyone present to answer the phone when you call?
Most illegitimate companies use answering services or answering machines to communicate with customers. If you can never seem to get a live person on the phone, chances are that the company you're trying to contact does not staff a full-time sales staff.
One of the most common responses you may hear from a sales representative when you ask them to furnish references from past customers is that they "make products for all of the big companies." If they are unwilling or unable to provide this to you, it's likely that they're trying to hide something from you.


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